x99 FAQ — Deposits, VIP and Support

The x99 support team serves players in both Bengali and English. This is done with Bangladeshi players in mind, so you can ask questions in your native language and still get full assistance. Send a message in Bengali on live chat and you will get a reply in Bengali; the same applies to email.

Yes, x99 live chat and email support are active seven days a week, twenty-four hours a day. Whether it is the middle of the night or a holiday, you can reach the support team whenever you have a problem. You do not have to wait long for a response.

Before speaking with the support team, having your registered mobile number or email, a description of the issue, and — where relevant — the date and amount of the transaction will help resolve things faster. If you have a screenshot or image of an error message, you can share that too. It will shorten the investigation considerably.

For urgent matters, live chat is the quickest channel — you can speak directly with an agent from the chat widget on any page of the x99 website. Email is generally better for complex complaints, document attachments, or lengthy descriptions. Both channels are active 24/7.

x99 currently provides support through live chat and email — there is no telephone support. However, live chat allows real-time conversation, which resolves issues just as quickly as a phone call. If you chat in Bengali, you will get a reply in Bengali.

If your account is suspended or banned, contact the x99 support team via live chat or email. Provide the mobile number or email you used at registration and give a brief description of the issue. The matter will be investigated in line with the terms and conditions and resolved as quickly as possible.

x99 does not apply any processing charge on deposits. The full amount you deposit will be added to your account. However, your mobile banking provider may apply its own service charge — that is outside x99's control. The minimum deposit amount is ৳100.

x99 currently accepts deposits through four methods: bKash, Nagad, Rocket, and bank transfer (through major commercial banks including BRAC Bank and Dutch-Bangla Bank). The minimum deposit is ৳100 for each method. Log in to x99 and go to the payment section to see all options.

To deposit with Nagad, log in to your account, go to the "Deposit" section, and select Nagad. Send the specified amount to the x99 Nagad number shown, then enter the reference number in the designated field once the transaction is complete. The minimum deposit is ৳100. It may take a few moments for the balance to appear in your account.

After depositing via bKash, the balance is usually added to your x99 account within a few minutes. There may be a slight delay at times due to network load. If more than 15 minutes pass, take a screenshot of the bKash transaction and let the support team know via live chat — they will verify and resolve it quickly.

To play slots or any other game at x99, the minimum deposit is ৳100 — this limit is the same for every payment method. You can claim the welcome bonus and place bets in any game category with this amount. Note that individual games may have their own minimum bet amounts.

The minimum withdrawal amount at x99 is ৳800. You can withdraw via bKash, Nagad, Rocket, or bank transfer. Requests generally take between 30 minutes and 3 hours to process. If your account verification is complete, the process goes through without interruption.

The x99 VIP weekly cashback is calculated on your total net loss for the week — that is, total losses minus total winnings. Your tier's cashback rate then applies to that amount. Example: a Gold member with ৳20,000 in net losses for the week receives ৳20,000 × 0.9% = ৳180 in cashback.

x99 VIP has four tiers: Bronze — up to 0.3% weekly cashback; Silver — up to 0.6%; Gold — up to 0.9%; Platinum — up to 1.2%. Moving to a higher tier increases your cashback rate and unlocks additional benefits. Visit the x99 VIP page for full details.

VIP tier progression depends on your betting activity at x99 — regular play and wagering open the path to higher tiers. You can contact the support team to find out the specific turnover thresholds. Staying consistently active is what moves you up through each tier.

In addition to weekly cashback, x99 VIP members receive priority withdrawal processing, special promotional offers, and dedicated support. Higher tiers (Gold and Platinum) unlock even more exclusive benefits. Full details are available in the VIP section of your account.

x99 weekly cashback is calculated automatically and credited to eligible members' accounts — no separate claim is needed. If you do not receive cashback in a particular week or have a question about the amount, contact the support team via live chat.

Yes, bets placed on cricket betting and any other game or sport at x99 count toward VIP cashback. Whether it is BPL, T20 World Cup, or IPL — any net loss on a cricket event will also be included in the weekly cashback calculation.

x99 requires identity verification to keep accounts secure and prevent misuse. It ensures that withdrawal funds reach the right person and that the account is operated by someone aged 21 or above. The process is also an important part of responsible gaming.

x99 may request verification before your first withdrawal or when large transactions occur on your account. In some cases you may be asked to verify shortly after registration. The support team will let you know via email or chat which documents are needed and how to submit them.

For identity verification, a National ID (NID), passport, or driving licence is accepted. For address verification, a utility bill or bank statement may be requested. You need to submit clear photos or scans of the documents. If a document is unclear or expired, you will be asked to resubmit.

If verification is rejected, the x99 support team will normally explain the reason. The most common reasons are a blurry image, an expired document, or the wrong type of document. Understand the issue, take a clear photo of the correct document, and resubmit. If you are unsure, you can get full details via live chat.

x99 uses SSL encryption to keep all data secure. Personal documents are used solely for verification purposes and are not shared with third parties. For more details, read the privacy policy, which clearly sets out how information is collected and used.

Generally, once verification is complete, x99 will not ask for documents repeatedly. However, changes to account information (such as adding a new payment method) or security-related reasons may occasionally require re-verification. Any such request will be communicated through the support team.