x99 Privacy Policy

x99bet collects certain personal information for account registration and service delivery. This information is collected only for specific, legitimate, and clearly defined purposes — no irrelevant or excessive information is requested.

1.1 Information Collected at Registration

When you create an account, the following information is collected from you:

• Full name
• Date of birth (for age verification — confirming 21+ age)
• Mobile number and email address
• Password (stored in encrypted form)
• Preferred language (Bangla or English)

1.2 Financial Transaction Information

Some payment-related information is processed during deposits and withdrawals. x99bet handles transactions through mobile banking services available in Bangladesh — bKash, Nagad, and Rocket — as well as bank transfers. These services follow their own data protection policies, and x99bet processes only the information necessary to complete the transaction.

1.3 Automatically Collected Information

When you use x99bet, certain information is recorded automatically:

• Device type and operating system
• IP address and internet connection information
• Browser version and language settings
• Visit time and session information on the platform
• Data from cookies and similar tracking technologies

x99bet uses the collected information for the following specific purposes only. Information is not used for any purpose beyond these.

2.1 Service Delivery and Account Management

Your information is used to create and verify your account, process transactions, apply bonuses and promotions, and determine VIP status.

2.2 Identity Verification and Security

x99bet may verify your identity to prevent fraud and ensure account security. This information is also used to confirm 21+ age and to detect multiple accounts.

2.3 Customer Support

When you contact us via live chat or email, the support team can use your account information to resolve issues quickly. x99bet's customer support team is available seven days a week, twenty-four hours a day, in Bangla and English.

2.4 Technical Improvement and Analysis

Analytical data is used to monitor platform performance, identify errors, and improve the user experience.

2.5 Relevant Communications

With your consent, x99bet may notify you about new games, promotions, or important updates. You have the option to opt out of these communications at any time.

x99bet has adopted industry-standard technical and organisational measures to protect your information.

3.1 SSL Encryption

All connections on the platform are encrypted using SSL (Secure Sockets Layer) technology. As a result, every piece of data sent between your browser and our servers remains protected from third parties.

3.2 Password and Authentication

Your password is never stored in a readable form anywhere — it is stored using a one-way hashing method. OTP-based verification prevents unauthorised access to your account.

3.3 Data Access Control

Only authorised staff at x99bet can view user information, and their access is limited to information relevant to their responsibilities. All internal data access is logged and monitored.

x99bet does not sell your personal information or share it with third parties for advertising purposes. However, in certain specific situations, partners may be involved in data processing:

4.1 Payment Processors

Information is processed through bKash, Nagad, Rocket, and bank transfer services to complete financial transactions. These payment providers follow their own data protection rules, and x99bet shares only the information necessary to complete the transaction.

4.2 Technology Service Providers

Limited information may be shared with specialised technology partners for operations such as server hosting, analytics, and cybersecurity. These partners are bound by contractual confidentiality obligations.

4.3 Legal Obligations

Information may be provided in response to lawful requests from competent authorities under applicable laws of Bangladesh. In such cases, x99bet follows legal procedures and does not provide any information beyond what is required.

Cookies and similar technologies are used on the x99bet website and app.

5.1 Essential Cookies

The basic functioning of the platform is not possible without these cookies. They handle tasks such as maintaining login sessions, performing security checks, and remembering your preferred language.

5.2 Functional Cookies

Functional cookies are used to remember your usage patterns and preferences in order to provide a more relevant experience. These are deleted when your session ends or expire automatically after a set period.

5.3 Analytics Cookies

Analytics cookies are used to understand which parts of the platform are used most and where there is room for improvement. This information is processed in aggregate — it is not used to identify any individual separately.

5.4 Cookie Controls

You can disable or delete cookies at any time from your browser settings. Please note, however, that disabling essential cookies may prevent some parts of the platform from working properly.

x99bet does not retain personal information longer than necessary. How long information is kept depends on the type of data and the purpose for which it was collected:

• Active account data: Retained for as long as the account remains active.
• Transaction records: Retained for as long as required to meet legal and financial obligations.
• Closed account data: After an account is closed, some information may be retained for a limited period for security and legal reasons.
• Analytics data: May be retained in anonymised form for an extended period.

If you have any questions about data retention periods, please contact our support team.

Every user of the x99bet platform has certain fundamental rights over their own information.

7.1 Right to Access Information

You may request to know what information x99bet holds about you. This request will be processed within a set timeframe.

7.2 Right to Correct Information

If your account contains incorrect or incomplete information, you may request a correction. Some information can also be updated directly from your account settings.

7.3 Request to Delete Information

If you no longer wish to use the service, you may request to close your account and delete your information. However, some information may need to be retained for a certain period due to legal or financial obligations.

7.4 Right to Object to Processing

If you object to your information being processed for marketing or analytics purposes, let us know. Use of information that is not legally required will be stopped.

To learn more about your rights and protections regarding responsible gaming, you can read our Responsible Gaming Guidelines.

x99bet strictly enforces the 21+ age limit. Users under 21 are not permitted to create an account, and no information is collected from them.

If we become aware that any minor's information has been collected for any reason, it will be deleted immediately and the associated account will be closed. Parents or guardians with any such concerns may contact our support team directly.

x99bet reserves the right to update this privacy policy when necessary. Users will be notified in a timely manner if any significant changes are made.

If you continue to use the platform after an updated policy takes effect, you are considered to have accepted the updated policy. For this reason, it is recommended that you visit this page regularly.

You can find answers to general questions about policy changes on the x99bet Frequently Asked Questions (FAQ) page.

If you have any questions, concerns, or complaints about this privacy policy, please contact x99bet. Our team will process your request as quickly as possible.

To learn more about x99bet or to understand our services in detail, visit our About Us page.