21+

x99's commitment to responsible gambling

Entertainment is enjoyable only when it stays within control. x99 wants every player to play consciously, safely, and within their means — because gambling is entertainment, not a guaranteed way to earn money.

For ages 21+ SSL encryption 24/7 support Service in Bengali

Why controlled gambling matters

Casino and sports betting is primarily a form of entertainment. However, for a small number of people it can develop into an addiction over time. x99 believes that talking openly about this risk is the first step toward responsible behaviour.

The most important thing to keep in mind before betting: never bet money you cannot afford to lose. Using household expenses, your children's education funds, or emergency savings to gamble is never a good idea.

Our Terms and Conditions explain in detail under what circumstances you can request an account suspension or closure. If you have any doubts, it is worth reading that information.

All casino and betting services at x99 are for people aged 21 and above only. Minors opening or using an account is strictly prohibited.

Concerned about your privacy and data protection? Our Privacy Policy clearly states how x99 uses and stores your personal information.

Tools to stay in control

With the help of the x99 support team, you can take any of the steps below — contact us via live chat or email.

Set a deposit limit

Decide in advance the maximum amount you will deposit per day, per week, or per month. If the limit is reached, the system blocks further deposits automatically.

Deposit Limit

Session time limit

Decide how long you will play in one sitting. The session ends automatically when the set time is up, so you do not lose track of time while playing.

Session Limit

Cooling-off period

If you feel you need a break, request a temporary account closure for 24 hours to 30 days. You will not be able to log in during the break.

Cooling-Off

Self-Exclusion

If you need a long-term break, close your account permanently for 6 months or longer. This decision cannot be reversed.

Permanent Break

Review your gaming history

View your deposit, bet, and win/loss history at any time. Check your patterns regularly, and if you notice any changes, be careful.

Account History

Reality check reminders

x99 will periodically remind you how long you have been playing. This reminder helps keep gambling within the bounds of entertainment.

Reality Check

Send a request to set limits

Fill in the form below and let our support team know. Contact us via 24/7 live chat or email and the team will action your request promptly.

If you have difficulty understanding any information on this page, visit our FAQ section — it has straightforward answers to many responsible gambling questions.

Warning signs to watch for

If any of the following apply to your life, it may be a cause for concern. Stay aware and seek help if needed.

  • You find yourself betting more and more in an attempt to recover lost money.
  • You are hiding your gambling from family or friends.
  • You are taking money from household expenses, education funds, or work earnings to gamble.
  • You feel restless, irritable, or mentally uncomfortable when you cannot play.
  • You repeatedly promise yourself to play less but are unable to keep that promise.
  • You feel regret after playing, yet you play again at the next opportunity.
  • Gambling is affecting your sleep, eating, or social life.

Tips for safe gambling

Before betting at x99, try to follow these simple rules:

  • Set a budget in advance and do not go beyond it.
  • Enjoy a win, but do not put the entire winnings back into bets.
  • Do not bet while drinking, using substances, or under mental stress.
  • Take regular breaks while playing and spend time on other activities too.
  • Every bet carries the chance of a loss — the outcome is never certain.
  • Always prioritise spending time with family and the people close to you.

Where to get support

Asking for help is not a weakness — it is the first step toward courage. Support is available through any of the following.

x99 Support Team

Our team is available at any time to help you set limits, suspend your account, or proceed with self-exclusion.

24/7 live chat — in Bengali and English
Send a detailed request by email

Family and close ones

Family often notices a problem before anyone else does. Talk openly with someone you trust — their support will help keep you on the right path.

Talk it over with family
Let a trusted friend or relative know

Professional counselling

A mental health professional or addiction counsellor can help you deal with the problem effectively. This service is available at government hospitals.

Consult a mental health professional
Access addiction counselling services

x99's commitment to responsible gambling

x99 never targets minors in its promotions, and age is confirmed during account verification. If a player repeatedly loses large amounts, our system generates an automatic alert and the support team can reach out if needed.

We believe x99 will truly succeed only by building a healthy and enjoyable gaming environment over the long term. To learn more about our work toward this goal, visit the About Us page.

Age verification required (21+)
Data protected with SSL
24/7 support in Bengali
Automated risk monitoring

Responsible Gambling FAQ

All casino and sports betting services at x99 are only for people aged 21 and above. Age is verified at registration and before the first withdrawal. Any account found to belong to a minor is closed immediately.

Self-exclusion means voluntarily closing your account for a set period of time. It is typically done for 6 months or longer, and once the decision takes effect it cannot be reversed. To request self-exclusion, contact x99's 24/7 live chat or email support.

Yes. Let the x99 support team know and they will set a daily, weekly, or monthly deposit limit on your account. Once a limit is set, it takes effect immediately. Increasing a limit requires a waiting period, to prevent impulsive decisions.

Addiction counselling is available at government hospitals and mental health centres in Bangladesh. Tell a trusted family member about the situation and speak with a mental health professional. The x99 support team is always ready to help, but for medical advice the right step is to see a qualified doctor.

A cooling-off period closes your account for 24 hours to 30 days and it reopens automatically once that time is up. Self-exclusion closes your account for 6 months or longer and cannot be reversed. Which one to choose depends on how serious your need is.

A block cannot be applied directly at a family member's request, as the account holder's privacy must be protected. However, if you agree, you can speak with the support team in the presence of a family member to apply the necessary limits or self-exclusion on your account.